RBS Loan - Terms & Conditions

Last updated: December 04, 2022

In consideration of RBS Nidhi Limited (herein after referred to as "RBS Loan", which expression shall include where appropriate its affiliates, successors and assigns), the user agrees to be bound by these Terms and Conditions as amended, supplemented and or superseded by RBS Loan from time to time

These Terms and Conditions/Terms of Service applies to any kind of loan including but not limited to following Loans:

Personal Loan
Business Loan

These terms of use (hereinafter the "Terms") establish an agreement between RBS Loan having its principal place of business at Flat No 61qube, Plot IID/31/1 Flat No 612, Blk 1, Qube, Newtown, Kolkata - 700135, West Bengal, India and you and shall govern your use of RBS Loan proprietary risk evaluation and measurement software system ("RBS Loan System") and the services set out in these Terms ("Service") rendered by RBS Loan.

Supplemental terms may apply to specific Services, for example, arrangements for a specific occasion, movement or advancement, and such supplemental terms will be uncovered to you regarding the appropriate Service(s). Supplemental terms are in addition to, and shall be deemed a part of, these Terms for the purposes of the applicable Service(s). Supplemental and/or amended terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

RBS Nidhi Limited may, at its sole discretion, amend the Terms from time to time. Unless otherwise set out herein, amendments will be effective upon RBS Loan's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

1. Terms and Conditions and Return Policy for Membership Cards

Under any circumstances, the Membership Card fee is not refundable.
The validity of our membership card will end on the specified date (card validity: 5 years). Membership cards cannot be transferred. Only the cardholder and no one else may use this card.
The membership card is not a debit/credit card or other type of payment card.
If the RBS Loan Membership Card is lost, stolen, or damaged, it must be reported right away to the card's issuer or the RBS Nidhi Limited Registered Office, who will make arrangements for a new card (card replacement is chargeable).
RBS Nidhi Limited will decide the renewal's terms and conditions.

2. Terms and Conditions for Customer

The fees for the Membership Card won't be reimbursed Under any circumstances.
The company will only accept the charge on the membership card; it will not accept any other payments.
It should be emphasised that the company's membership card is not an ATM, debit card, or credit card. This card must be used to access loans and some other corporate advantages.
It should be noted that the loan application will only be submitted once the customer purchases the RBS Nidhi Limited Membership Card. This is important to know in the event that a customer sees any advertisements or promotional content of RBS Nidhi Limited and then contacts the company in the hopes of getting the loan approved based on the advertisement. Even after purchasing a membership card, the ultimate loan approval is still based on the bank or banks and the client profile. The consumer won't be eligible for a loan if their profile doesn't fit the requirements. However, they are still able to utilise the membership card's many other features and advantages.
This membership card may be used by either the client or the referrer.
Only the company will release the reward for that customer if a customer reference makes a payment using the customer's own referral link, which is issued by the company - and if it appears in the customer's portal.
Even if a customer's loan is accepted by our company but they choose not to accept it, the Membership Card payments will not be reimbursed.
The login department's decision would be final for your loan process.
The OTP, documents and cheques asked by the company's employee are for loan purposes - if any issue/problem arises in future, the company won't be responsible for the same.
If you do not share the OTP (for loan purposes) with the company's employee, your file will be rejected. As per the criteria, if your file matched without OTP, the loan will be processed further.
If the company executive asks you to share any transaction OTP, kindly do not share it.
In case any customer has any questions/queries regarding the loan process, they have to contact that department where their file is being processed.
We will verify your documents in multiple banks; so whatever documents are submitted by customers in our company that will match with any bank criteria, in that bank only we will proceed with the loan process. (For instance, if your file will match in 3 banks then our company's login department will log in your document only on that 3 banks. The verification is done by the company's employee. The company or bank won't provide any proof for that.
Your loan documents will be verified by the company in multiple banks. If the documents match the bank criteria, then the login process will be done in that bank. In case it doesn't match, the company will provide a solution which you can consider and reapply.
It is not fixed that the customer file will be logged in only certain banks. It may be verified in other banks also, depending on the customer file.
The company doesn't charge anything extra other than the Membership Card fees. If any other external person or third-party charges you then our company won't be responsible for the same.
The company doesn't charge for processing or file charges for customer loan approval. Only the Membership Card fee is charged by the company.
If a customer file is logged in uncoded banks, then the customer has to pay charges separately.
The customer files will be logged in by the company according to the customer's requirements. For instance, If the customer requirement is INR 2 lakhs and if some bank criteria is up to INR 1 Lakh then we will not log in customer file in that bank.
If the customer shares their profile and asks us whether the loan will be approved or not; so, the answer to this question would be - the loan approval estimated ratio is 60% and 40%. It means that there are 60% chances of approval and 40% chances of rejection. So, If your file gets rejected in our company then the customer shouldn't argue for that. Because the company is not taking any guarantee for the loan.
Even if the customer file is rejected in our company, any bank can reopen that file for processing. But code activation time is dependent on various banks, ranging from 3 to 4 months. If approval will come from that bank within that code activation time then only company reference would be applicable. So, the customer would not have any doubt that the loan has been taken from his/her own or someone else's reference. After a code deactivation, if the loan is approved by that bank then there is no responsibility of our company.
Wherever the customer file is logged in by the company, such information and details will not be given to any customer in written or digital form.
All the documents submitted by the customer are safe and secure in our company. We are using those documents only for loan purposes. In case the documents are misused by any other sources, then the company won't be responsible for the same.
Loan offers and pre-approval loans process is dependent only on the bank's rules and that type of loan will be given only on customer behaviour. So, there exists some difference between that type of process and the company's process. In case that loan is approved by another company then the customer can't blame our company.
Loan approval depends on your profile so if your documents are perfect then you will get a loan from our company.
Any information regarding the loan is only provided to that person who has applied for the loan.
During the loan processing time, if any customer would not be in contact with us for 3 days, then that file will be rejected by our company.
In case your file is rejected in our company, then the customer has to ascertain that they re-submit their documents with the solution in our company after a period of 6 months.
The company won't be responsible in case the customer loan is rejected by queries.
In case your file gets rejected in our company, then also the membership card payment remains non-refundable.
After processing, in case the customer cancels the file, then also the Membership Card payment remains non-refundable.
If the customer will apply for the first time but his/her loan is rejected in our company then the company will give them reason and solution for that. So at re-applying time, if the customer will not re-submit the file with a solution then the file will again face rejection in our company for the same reason.
The company will give only the reason for rejection to the customer and it would not be provided in hard or soft copy. Banks only provide general reasons, they don't give us the specific reason - so the customer should not complain about that.
The customer must give correct information about their CIBIL SCORE and PROFILE. If the customer will provide the wrong information, then the company holds no responsibility for loan rejection.
Under any situation, the company will not be providing any CIBIL REPORT or VALUATION REPORT in digital or hard copy to any customer.
Bank charges are applied according to the banks' rules and regulations.
In case a customer submits fake documents, the company will take legal action against that customer.
After logging in your file, the customer has to contact only the login department - and not any telecaller or other department.
The person who has already applied for a loan in the same bank, then our company will not apply in that bank.
During the loan process if the rules of any bank change, then the company will have to follow those new rules.
Only the person who needs a loan has to apply for the loan process.
The customer has to give their registered phone number so that the login department can contact the customer.
Once the loan process is completed, the customer has to cancel their cheque by visiting the concerned bank only.
At the time of loan processing, if the company gets any queries and it is not solving that in the given time, then the company can take more time for that. So, the customer must not argue or complain about this.
In case the customer wants to reapply in our company after file rejection or approval, then the customer has to re-submit their documents in the customer login menu.
When you are applying for a loan on our website, we are showing you only your Eligibility for the loan. So whatever details you enter on the website are accepted by software only, and that only shows your pre-approval and not your final loan approval. The final loan approval depends on your documents. We are not giving you any guarantee for the final loan approval.
The Membership Card is shown on our websites during the processing time, which are only for demo purposes. So that's not your real membership card. In that, whatever details are entered by the customer are accepted by the software and the system shows you the pre-approval depending on the customer details. The customer will get a card after completing the entire process of the loan on our website.
The company's privacy policy, terms and conditions are also applicable to marketing and advertising.
Our marketing contains advertisements, page updates, posts, videos, SMS, E-mails, banners, social media updates or any type of content.
The third-party payment sources execute the customer's payment. So, whenever payment would be received by the company then only the membership card will be generated. If a customer's payment would be debited from their account but the company doesn't receive any payment in the company's account then the company holds no responsibility for the same.
Account verification is compulsory for any customer's payout. If your account is not verified in our company and once payment is credited from the company's account then the company is not responsible for answering any of the questions/queries/doubts.
Our company is a private limited company and we are tied up with banks so we are providing loans through banks only.
Multiple banks' logos are displayed on our portal - they are shown only for our company's marketing purposes. That banks' logos only reflect that our company is tied up with those banks. That's not any bank's advertisement.
In case a person takes any legal action against the company, only the company's legal advisor would be dealing with that; and Kolkata, West Bengal will only remain the junction for any legal procedure. No one would be able to contact any employee or director of our company.
A verbal/vocal statement won't be accepted. Only the signed agreements would be acceptable for any customer.
The detailed terms and conditions are with the head office which is the main base to all the above-stated terms and conditions.
For purchasing a membership card, there are no age eligibility criteria. Still, everyone has to follow the Banks and NBFCs' age criteria.
Regarding the referral payout, the customer has to complete the payout agreement with the company. No payout will be given to anyone without an agreement.

3. General Terms and Conditions

In case the login department is not able to solve the queries of customers with accuracy, dedication, and responsibility, then the company will cancel the login department agency.
The loan process of customers can take more days due to any festival.
The Privacy Policy and Terms & Conditions are also applied to marketing and advertising.
If the person has a GST number, they can add it to their portal - and the company will provide them with a GST Return.
The company uses blogs for advertisement purposes and that content could have been of any third-party - so the company takes no guarantee for that content/information to be accurate or correct.
In case a customer has any dispute/query/problem regarding the company's policy, products or service, they will have to accept the solution stated/communicated by the company.
If customers, employees, etc., or any other party has a problem with the company then they have to inform that problem to our company through notice; so, we can try to give you a solution of that but after that, any of them want to take legal action then they have to inform the company through notice. Only then, the legal process will be started.
In case any customer, employee, etc., or any third party has a dispute/problem/misunderstanding with the company, the company holds exclusive rights for taking the final decision over the concerned issue and the concerned person has to accept the solution given by the company.
The Company can change the Terms & Conditions at any instance and the same would be effectively applied to all the departments.
Once a customer has availed the services of the company, the company can use the customer's names and photographs for displaying company testimonials on any platform.
The OTP, documents and cheques asked by the company's employee are for loan purposes - if any issue/problem arises in future, the company won't be responsible for the same.
During any process on the website, if there is any kind of mistake that happens due to the software or website technical problems, the final decision on such disputes can only be taken by the company and it has to be accepted by anyone concerned.
The authorized person of the company can change any rules and regulations anytime. All the concerned people shall remain regularly updated with the company's terms and conditions and has to accept them without any conditions.
All the commitments made by the company's employees (any employee/person from the company), telecallers, or salespersons, etc. should be cross-checked by any concerned person (customer/user) from the Terms & Conditions section of rbsloan.in before using any service of the company. Only the terms and conditions and the rules and regulations mentioned on the company website will be considered official.
The terms, criteria, and information behind any of the company's promotional content (social media ads, banners, SMS, advertisements, emails, etc.) are mentioned in the Privacy Policy and Terms & Conditions sections of the website. Any user, customer, employee, etc., or any other concerned person shall check and accept all the rules and regulations before using the services of the company.
If any Customer Referral's customer gets a refund (due to any dispute like payment gateway problem or any other issue) then the referral payout will not be provided (if provided, it would be deducted from the next payout of the customer referral).
While generating the payout for Customer Referrals, the company uses a third-party payment gateway. So, in case the payout is stuck and put on hold due to any payment gateway issue (or any other issue), then the payout would be delayed and all the terms and conditions of the third-party payment gateway would be applied. In such cases, the payout will be released only when the third-party payment gateway releases the stuck payment. In case of a payout dispute with any bank, the bank's criteria will be applied and the payout will be released only when the bank approves the payment.
In case of a dispute between the company and any concerned person (user, customer, customer referral, etc.), their account will be disabled immediately by the company. In such instances, the user would be needed to contact the company for any query.
Though in the company's promotional content it might be mentioned/communicated/displayed that a person can get a personal loan in just 30 minutes or a business loan in just 48 hours, the actual loan processing time depends on the rules and regulations of various banks (or the concerned bank). Every customer or any other user must accept this clause and consider the bank's loan processing time only.
All the rates, figures, and information related to loans used in the promotional content of the company are general and for promotional purposes. The final details and specifics of the loan in terms of the loan amount, interest rate, repayment tenure, loan processing fees, loan insurance, etc., depends solely on the customer profile and the rules and regulations stated by the concerned bank. The final loan details depend on the criteria set by the concerned bank(s).
RBS Nidhi Limited's company name, logo, content, business concept, software and system, pattern, website structure and design, and business process and offers are copyrighted with the company. In case any individual, organization, group uses/copies any of the aforementioned by even 1%, legal action may be taken against them.
In case any person (customer, employee, etc.) is involved in any of the company's processes then the company is fully authorized to record the phone calls with that person.
If a person has applied for a loan in our company and if any external person/organization/group does fraud (like taking money or any sort of fraud) with that person, the company takes no responsibility for any sort of loss faced by that person.
If any customer data & information, KYC documents, or OTP is misused in future by any third-party, our company and its directors, employees, channel partners, or associate partners, cannot be held responsible for the same in any matter whatsoever including any loss, harm, or damage due to the usage of information from the portal. Customers are advised to bring in their own discretion in such matters. The information provided on the website is of financial nature. It is a mutual understanding that customers association with the website will be at the customer's will, preference and risk.
If any customer's documents are found to be fraud by the bank/financial institution or there's any sort of an issue with any customer's repayment of the loan to the banks/financial institution - then these matters have to be solely between the customer and the bank/financial institution. Our company and its directors, employees, channel partners, or associate partners cannot be held responsible in such cases. If the customer documents are found to be fake and fraud and are used anywhere for any purpose, the company cannot be held responsible for the same.
If any third-party gets a loan approved on someone else's identity and documents, then our company and its directors, employees, channel partners, or associate partners cannot be held responsible.
If any of the company's customers or any third-party wants a legal course, action and proceedings with the company, then only the company's legal team can be involved. There will absolutely be no involvement of the company's directors, channel partners, associate partners, or employees in any legal proceeding. For any legal action or proceeding involving our company, Kolkata, West Bengal shall remain the only jurisdiction.

4. Indemnity

You shall defend, indemnify and hold harmless RBS Loan, it's officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, debts and costs (including reasonable attorney's fees), brought against RBS Loan by third parties alleging that

Your use of and access of the Service.
Your violation of these Terms.
Your violation of any third party right, including without limitation any copyright, property, or privacy right of RBS Loan service providers or Partner.
Any claim that the User Generated Content you submitted caused damage to RBS Loan or RBS Loan Partner.
Any rules that are mandated by the central bank of India and any other central or state rules, laws, bylaws or regulations applicable to the Services hereunder to be followed. Your indemnification obligation under this Section 8 will survive termination of this Agreement and Your use of the Services.

5. Privacy

You understand that by using the Service, you consent and agree to the collection and use of certain information about You and your Use of the Service in accordance with RBS Loan Privacy Policy and these Terms. RBS Loan Privacy Policy applies to all Your information collected under these Terms. You further understand and agree that this information may be transferred to the other countries for storage, processing and use by RBS Loan, its affiliates, and/or their service providers in accordance with applicable law.

6. Assignment

You shall not assign this Agreement without the prior written consent of RBS Loan.

7. Arbitration and Governing Law

Irrespective of Your international placement the Parties hereby agree that this Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any and all disputes that arise under this Agreement shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, India.

8. Severability

If any of the terms, conditions or provisions contained in this Agreement are determined by any court of competent jurisdiction to be invalid, unlawful or unenforceable to any extent, such term, condition or provision shall to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law under the lawful circumstances.

9. Waiver

No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions of this Agreement. Further, no waiver shall be effective unless made in writing and signed by an authorized signatory of the waiving party.

10. Force Majeure

RBS Loan will not be liable to the other for failure or delay in the performance of Services, if such delay or failure is caused by strike, riot, fire, flood, natural disaster, or other similar cause beyond its control.

11. Grievance

Any complaints or concerns with regards to content of this Website or comment or breach of these Terms of Use or any intellectual property of any User, instances of customer grievances, regulatory queries and clarifications shall be informed/ communicated to the Grievance mentioned below:

Tollfree Number: +91 86974 91229

Email ID: support@rbsloan.in

RBS Nidhi Limited
Flat No 61qube, Plot IID/31/1
Flat No 612, Blk 1, Qube,
Newtown, Kolkata - 700135, West Bengal, India